Policies

Buyer Protection Policy

To help protect against fraud and the falsification of gear information, buyers have 72 hours to inspect the item under the Buyer Inspection Guarantee. If the actual item doesn't match its swap description and condition, please contact Customer Service immediately. We will then arbitrate the dispute and help negotiate for either a new price or the return of the gear. Both buyers and sellers are helped by this policy.

72 hours after delivery confirmation (once the order has been delivered), the buyer can no longer return an order. Since GearTrade has submitted payment to the seller, the buyer can negotiate the return with the seller. At this time the buyer and seller will be brought together to mediate the situation.

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